O PAC visa assessorar a CLM no seu relacionamento com os Canais e arbitrar esse relacionamento.
O PAC se reunirá na sede da CLM trimestralmente, e poderá efetuar reuniões virtuais por e-mail, webex, conference call etc.
O PAC será a instancia máxima para a arbitragem de conflitos entre os canais e a CLM, sendo suas decisões finais e definitivas.
Poderá ser acionado por qualquer canal que assim o solicite, através de email enviado ao grupo de conselheiros: CLM_PAC@yahoogrupos.com.br
O PAC em reunião virtual decidirá da relevancia ou não da solicitação do canal.

A Ouvidoria (Ombusman) da CLM será integrada ao PAC, devendo o Ouvidor reportar ao PAC todas as reclamações de canais e de clientes. E-mail ouvidoriaclm@yahoo.com.br.

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CLM s Partners Advisory Committee (PAC) email Group

The PAC would be advisory in nature to the management of CLM Software regarding its relationship between CLM Software and its Value Added Resellers, brokering this relationship by fostering an environment based on Ethics and Transparency.

The PAC will hold regular meetings, usually on a quarterly basis, at CLM s headquarters in São Paulo, on a predetermined date.
The committee will hold, if necessary, a virtual meeting among its members, via e-mail, WebEx, voice and/or videoconference.
PAC s main goal is to broker all conflicts between CLM and it s VARs. The decisions made by the committee are final.
All VARs can address its complaints to the PAC via e-mail to: CLM_PAC@yahoogrupos.com.br.
The committee will determine in advance whether the complaint is material enough to be addressed during its next meeting.

CLM s Ombudsman works very close with the PAC and can also channel some complaints.
All complaints will be analyzed by the CLM Ombudsman: ouvidoriaclm@yahoo.com.br & reported to PAC.